Overview#
VocalFibre is a customer research and interview platform.
Its outstanding feature is ability to collect customer CRM data using open-ended questions. Dialogues are designed in a way that enable attribute extraction without explicitly asking for it. Users do not need to know all answers and do not need to know what they precisely need. Dialogue engine extracts information in real time and shifts conversation accordingly as it goes.
Key features#
- Structured, ready-to-use conversation templates for industry verticals. Can be deployed in days.
- Designed to identify customer needs and preferences with natural, open conversation.
- Extracts meaningful data from vague and chaotic responses.
- Voice and text channels, including telephony support.
- Polish language support with correct inflection and cultural context
- EU data residency.
- Independent platform with full DevOps support.
Key technologies#
VocaFibre is built on industry standards:
- LiveKit for low latency voice communication, WebRTC and telephony integration.
- LLamaIndex for complex document processing and agentic workflows.